I had somewhat of a jaded view of real estate agents when we called Mary. We had tried to sell our home three years before with no success. We had paid for the front cover of the Property Press, an article on the 3rd page of The Weekend Press, put it in a magazine for international buyers plus all the usual online and newspaper marketing. Nothing! It was like throwing money in the wind. Frustrated, we pulled our home from the market after six months. We chose Mary because we saw that she had sold a house in Sumner for an above average price. Significantly above average. How could she achieve that when houses in the area were sitting on the market for such a long time?
We set up an appointment and expected the standard real estate pitch from her … spend big bucks on marketing, host open homes, put it up for auction and let’s see what happens. Instead, she gave us advice on the optimal time to list, looked us straight in the eye and told us that the house had to ‘sparkle’ (was she insinuating that we’re slobs!?!), and suggested that we get rid of our dark pieces of furniture for the house to show its true potential (can the woman not recognize antique pieces when she sees them?!?!). Then she told us that she wanted no less than three open homes per week for an hour each. Did she not realise that we had an eight year old that oozes crumbs and dirt?!?
Despite our better judgement, we did as she suggested. Cleaned until my hands were dry and chapped. Put our heirlooms in storage and rented some light and bright pieces. Got the photographer in three times to get the shots that she wanted. Nope, not quite right … go back and take the shot from the left angle this time. Did I mention that she is picky?
She worked the open homes herself. She did not send in a junior staff member. She called every single one attending the open homes herself. She did not delegate. She participated and was engaged in the entire process.
Auction day rolled around and we had six aside agreements for a change in settlement date. Bidding was competitive and the final price exceeded our expectations by 15%. Mary is a stand-out in a sea of mediocrity. Her results are not a fluke but a direct result of the hard work and effort that she puts in. We honestly feel that she worked on our behalf and achieved the highest price for us in a tough, competitive real estate market.
W BERNARD & L WOOD
In my long career as a Christchurch property lawyer I have dealt with many hundreds of real estate agents. But when it came time to sell my own house I chose Mary. She was not an existing friend or a client of Cavell Leitch but her reputation meant I had to shortlist her and having met her I immediately knew she was the agent for me. Our house was very complex and my personal situation difficult. Mary was exceptional. From beginning to end she was thoughtful, knowledgeable, professional, and where necessary delicate. I simply could not have asked for anything more. At the end of the day she achieved a great result and provided an amazing experience. Thank you so much and best wishes.
My partner and I had the absolute pleasure working with Mary to find a home that met all our requirements. Mary's professionalism, detailed understanding of properties and the market assisted us to find the perfect home. Mary is always willing to go that "extra mile and more" to provide advice and making the valuable time available which is essential to get the right outcome - whether it be at the properties, phone calls, or investigations and fact finding to achieve our goals. Follow through from Mary to final sale achievement, "follow up" settlement and after settlement care including all those matters that help make this important decision and process less stressful was brilliant. We would not hesitate to recommend Mary to you.
STEVE & ANN
Mary was 110% in my corner throughout the whole process. I knew she was doing her best for me. Great, honest and open communication. The photos were excellent, especially the twilight shots. I was impressed with how widely my house was seen and that resulted in many more viewings at open homes than I was expecting. Great result!
Mary was professional and didn't waste time but we never felt rushed. Very professional in keeping us updated which was great. Mary delivered everything she said she would, from the start of our appraisal to the end. It was pretty pressured on the last day however Mary kept us informed and did the business. Mary is a real person to deal with and was great with all our family. Thank you Mary for telling us what marketing we needed - we believed in you totally.
PAUL & JOY MACAULAY
Mary was great at arranging all those extras - lawn mowing, furniture staging etc. Fantastic!
We chose Mary because of a personal reference and her sales record. Excellent photographs and marketing both five star.
JUDITH & KEVIN HANN
Mary gave excellent advice on presentation and explained the auction process. I can't think of a thing that she could improve on. We put ourselves in Mary's hands and she got the result we hoped for.
DIANE BROOKER NEWTON
Mary was recommended to me by my son and daughter-in-law. She advised me of progress and provided analysis of local property sales which helped in determining the possibly price for my house. The signage was excellent which attracted a lot of interest. Mary is a delightful person to deal with and I would happily recommend her to anyone I know who could be contemplating the sale of their property.
Both Graham and I have been meaning to write to tell you how much we appreciated the effort that you put into selling our house for us. We truly appreciated the way you were always thinking of us and helped us in making our house be the best it could possibly be in its presentation for the open homes. You went the extra mile in suggesting our organising gardeners, electricians, home staging, builder/handyman and flooring people to make our home shine.Your suggestion in making a claim to the insurance company for the damaged fence was another area where you supported us in securing a payout and through which we are sure helped reach the eventual selling price. If we ever need to use a real estate agent in the Christchurch region you can be sure that we will certainly be in touch. If any of our friends ask who they should use to sell their house we will certainly recommend you to them. Many thanks for you professionalism and we wish you only the best results for any future sales.
ANNE & GRAHAM YORK